PRIVACY POLICY

 

Information We Collect

• We may collect the following types of information:

• Personal identification information — your full name, phone number, and email address when you submit a contact or booking form.

• Health-related information — any symptoms or health information you voluntarily provide when inquiring about our services. This information is used solely to determine your eligibility for our IV therapy services.

• Usage data — information about how you interact with our website, including pages visited, time spent, and referring URLs. This is collected automatically through cookies and analytics tools.

• Device information — browser type, IP address, operating system, and device identifiers collected automatically when you visit our site.

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How We Use Your Information

• We use the information we collect for the following purposes:

• To contact you regarding your inquiry or appointment request

• To confirm, schedule, and manage your service appointments

• To assess your eligibility for our IV infusion services

• To send appointment reminders or follow-up communications

• To improve our website and services

• To comply with applicable laws and regulations

• To measure and analyze the effectiveness of our advertising campaigns

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How We Share Your Information

• We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Our clinical team — licensed nurses and supervising physicians involved in your care

• Service providers — third-party tools we use to operate our business, such as scheduling software, email providers, and analytics platforms, who are contractually bound to protect your data

• Legal authorities — if required by law, court order, or governmental regulation

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Google Ads and Tracking Technologies

• Our website uses Google Ads conversion tracking and the Google Tag (gtag.js) to measure the effectiveness of our advertising. When you visit our site after clicking one of our ads, Google may set a cookie on your device to track whether you completed a desired action such as submitting a form or calling us.

• We also use Google Analytics to understand how visitors interact with our website. This data is aggregated and does not personally identify you.

• You can opt out of Google's use of cookies by visiting Google's Ads Settings or by using the Google Analytics Opt-out Browser Add-on.

• Cookies

• Our website uses cookies — small text files stored on your device — to enhance your browsing experience and track website usage. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features of our website may not function properly without cookies.

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HIPAA Notice

• Dynamic Recovery & Restore is committed to protecting the privacy of your health information in accordance with applicable federal and state laws, including the Health Insurance Portability and Accountability Act (HIPAA) where applicable. Any health information you share with our clinical team in connection with receiving services is treated as protected health information (PHI) and handled accordingly.

• Information collected through our website contact forms and advertising platforms for the purpose of scheduling inquiries is considered general business information and is handled under this Privacy Policy.

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Data Security

• We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

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Data Retention

• We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. Inquiry and contact form data is typically retained for up to 2 years. Clinical records are retained in accordance with Pennsylvania state law requirements.

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Your Rights

• Depending on your location, you may have the following rights regarding your personal information:

• The right to access the personal information we hold about you

• The right to request correction of inaccurate information

• The right to request deletion of your personal information

• The right to opt out of marketing communications at any time

• To exercise any of these rights, please contact us using the information below.

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 Third-Party Links

• Our website may contain links to third-party websites including our booking platform (JaneApp). We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

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Children's Privacy

• Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately.

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​Changes to This Privacy Policy

• We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the "Last updated" date at the top of this page. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

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California Privacy Rights

• If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete your personal information, and the right to opt out of the sale of your personal information. We do not sell personal information. To exercise your California privacy rights, please contact us below.​

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Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

 

Dynamic Recovery & Restore
Email: info@dynamicrecoveryrestore.com
Phone: (215) 598-2676
Website: dynamicrecoveryrestore.com